Multiple Choice
Which of the following may NOT be true?
A) Uncertain waits are longer than known, finite waits
B) Unexplained waits are longer than explained waits
C) The more valuable the service, the longer people will wait
D) Unfamiliar waits feel longer than familiar ones
E) Group waits feel longer than solo waits
Correct Answer:

Verified
Correct Answer:
Verified
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