Multiple Choice
'Customer service' is:
A) something that happens at a complaints desk
B) something that happens in a customer service department
C) something that should be built into the very fabric of the total service delivery system
D) something that happens in a service marketing department
E) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q30: Good internal monitoring systems are necessary when:<br>A)service
Q31: A service that is capacity constrained needs
Q32: Which of the following is the most
Q33: There is now ample evidence that _
Q34: A customer service audit allows service firms
Q36: A call centre's managers are concerned about
Q37: Which of the following should NOT be
Q38: More complex services generally require more customer
Q39: The ultimate objective of a customer service
Q40: For services high in _ or for