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    Services Marketing
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    Exam 12: Customer satisfaction and service quality
  5. Question
    Which of the Following Is NOT a Driver of Overall
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Which of the Following Is NOT a Driver of Overall

Question 14

Question 14

Multiple Choice

Which of the following is NOT a driver of overall customer satisfaction according to the experience to profits model?


A) Core service
B) Price
C) Customer service
D) Debt to equity ratios
E) Brand

Correct Answer:

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