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  3. Study Set
    Services Marketing
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    Exam 12: Customer satisfaction and service quality
  5. Question
    A Customer Who Feels Angry and Upset After Receiving Bad
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A Customer Who Feels Angry and Upset After Receiving Bad

Question 53

Question 53

Multiple Choice

A customer who feels angry and upset after receiving bad customer service is experiencing negative ________ value.


A) performance
B) interactive
C) quality
D) social
E) emotional

Correct Answer:

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