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    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 12: Customer satisfaction and service quality
  5. Question
    Australian Customers Would Expect a Manager to Be Responsible for Apologising
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Australian Customers Would Expect a Manager to Be Responsible for Apologising

Question 49

Question 49

True/False

Australian customers would expect a manager to be responsible for apologising if they had a complaint.

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