Multiple Choice
All of the following are considered as 'entry points' of customer complaints EXCEPT:
A) intermediary organisations acting on behalf of the service organisation
B) suggestions placed in an on-site Suggestion Box
C) third parties such as consumer groups
D) frontline staff
E) personal assistants to senior managers
Correct Answer:
Verified
Correct Answer:
Verified
Q2: In a service failure situation in a
Q3: Which of the following is NOT related
Q4: South-East Asian consumers were more likely to
Q5: Dissatisfied customers often don't complain because they
Q6: Discuss the issues which could arise with
Q7: All of the following should be part
Q8: Which of the following conditions makes it
Q9: SOCAP has found that Australian firms are
Q10: The more a consumer complains to organisations
Q11: Which of the following benefits could be