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    Exam 14: Handling customer complaints and managing service recovery
  5. Question
    When Customers Make a Complaint to the Organisation They Expect
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When Customers Make a Complaint to the Organisation They Expect

Question 60

Question 60

Multiple Choice

When customers make a complaint to the organisation they expect it to be dealt with in:


A) 2-3 days
B) 3-4 days
C) 4-5 days
D) 7-8 days
E) 8-9 days

Correct Answer:

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