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    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 14: Handling customer complaints and managing service recovery
  5. Question
    Customers Are Generally Not Aware of Their Rights and Are
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Customers Are Generally Not Aware of Their Rights and Are

Question 72

Question 72

True/False

Customers are generally not aware of their rights and are unprepared to switch service providers.

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