Multiple Choice
The term "servicescape" refers to which of the following?
A) The schematic diagram of the service flows of material, information, and customers
B) The emergency exit plan from a service facility
C) The physical surroundings in which the service takes place
D) The network of government rules regulating the service
E) The broadest concept of the service business
Correct Answer:
Verified
Correct Answer:
Verified
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