Which of the Following Is a Suggestion for Managing Queues

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

A) Put up a serpentine lane to keep people from jumping ahead in line.
B) Use humor to defuse a potentially irritating situation.
C) Train your servers to be friendly.
D) Assure customers that the wait is fair, and inform them of the queue discipline.
E) Tell people in the queue that each will be served as soon as possible.