Paul Oglesby, North American Division Manager for Rembrandt Products, Was

Multiple Choice

Paul Oglesby, North American division manager for Rembrandt Products, was in crisis. His entire marketing and sales staff had resigned yesterday to start up a new firm. Next year's business plan for his division was due in 10 days, and Paul did not have a sense of his clients' needs nor his competitors' strategies. Thus, he did not know how to prepare his business plan. By not having the information necessary to decide how best to manage in his competitive environment, Paul was lacking

A) competitive intelligence.
B) environmental complexity.
C) environmental uncertainty.
D) performance gaps.
E) environmental dynamism.