When Martina, Manager of the Sales Department for ShineCo Cleaning

Multiple Choice

When Martina, manager of the sales department for ShineCo Cleaning Supplies, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?

A) planning
B) organizing
C) leading
D) controlling
E) budgeting