Question 1

Rachael is the owner and manager of Aquarius Coffee and Tea, a coffee shop and bakery popular among local college students as a hangout and study spot. Aquarius has been in operation since 1978, and Rachael has made many changes over the years to keep up with the changing tastes and expectations of her clientele. In the last ten years, she has gone from offering paid Wi-Fi to free Wi-Fi, and she recently expanded her offerings to include vegan and gluten-free items as well as salads and sandwiches. Recently, a new café called Bluebird Coffee and Cupcakes opened across town, and Aquarius' business has dropped off considerably. One of her young cashiers, Leora, notes that Rachael has not made the best use of the Internet to promote her business. What will Leora most likely suggest as the quickest, cheapest, and most effective way for Rachael to expand her technological reach to her college-aged clients?

Accepted Answer

A) starting a blog with recipes and links to local, socially conscious businesses 
B) expanding her social media presence on Twitter, Instagram, and Snapchat 
C) hiring someone to design and launch an Aquarius Café phone app 
D) sending out a monthly email newsletter with discount codes and coupons 
E) buying ad space on Google, Yahoo, and other search engines

Question 2

The CEO said, "Every six months or so, my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that appropriate actions are undertaken to achieve our goals within the time frame we set." The CEO is describing the management function of

Accepted Answer

A) planning. 
B) organizing. 
C) leading. 
D) controlling. 
E) decision making.

Question 3

What does it mean to be self-reliant? What are the ways in which a person can be self-reliant? Give examples of professions that contain a large number of self-reliant people.

Accepted Answer

The answer of What does it mean to be self-reliant?...

Question 4

Which of the following job titles indicates that a person is a frontline manager?

Accepted Answer

A) Vice President 
B) Chief Financial Officer 
C) Human Resources Manager 
D) Floor Supervisor 
E) Executive Assistant

Question 5

In a major announcement at an annual medical conference, Dr. Troy Lutkes, Research Director of Lucerne Pharmaceuticals, informs the medical community of a breakthrough in the treatment of high blood pressure. As ________ for his organization, he answers questions posed to him by his medical research colleagues and members of the press.

Accepted Answer

A) disseminator 
B) spokesperson 
C) liaison 
D) figurehead 
E) disturbance handler

Question 6

As one of the key management functions, leading focuses on a manager's efforts to

Accepted Answer

A) mobilize people to contribute their ideas. 
B) build organizations that are flexible and adaptive. 
C) make sure goals are met. 
D) identify opportunities for sustainable advantage. 
E) build a dynamic organization.

Question 7

Tactical managers are often referred to as ________ managers.

Accepted Answer

A) frontline 
B) middle-level 
C) lower-level 
D) operational 
E) top-level

Question 8

Goodwill stemming from social relationships is called

Accepted Answer

A) social empathy. 
B) social capital. 
C) emotional intelligence. 
D) emotional capital. 
E) social value.

Question 9

Briefly describe each of the four key management functions.

Accepted Answer

The answer of Briefly describe each of the four key...

Question 10

When Martina, manager of the sales department for ShineCo Cleaning Supplies, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting

Question 11

Maureen has an ice cream shop in Washington, DC. One thing that attracts busy people to her shop is that she has perfected a way to make milkshakes and sundaes in half the time her competitors take. Which fundamental driver of success has Maureen emphasized?

Accepted Answer

A) knowledge 
B) quality 
C) cost competitiveness 
D) speed 
E) sustainability

Question 12

Write an essay on knowledge management. Give a suitable example.

Accepted Answer

The answer of Write an essay on knowledge management. Give...

Question 13

Which of the following types of companies are affected by globalization?

Accepted Answer

A) primarily large companies 
B) primarily small companies 
C) both large and small companies 
D) only companies with overseas factories 
E) only companies with immigrant workers

Question 14

Which of the following economic sectors has become increasingly important to the U.S. economy?

Accepted Answer

A) agriculture 
B) manufacturing 
C) fishing 
D) service 
E) forestry

Question 15

For the past five years, Maury has worked at the Windsor Grand Desert Time-Share Resort in Las Vegas, Nevada, starting out as a junior salesperson and rising to become a sales lead, with the highest sales numbers on his team two years running. Recently Maury was offered a promotion to Frontline Sales Manager. Which of the following duties is he most likely to perform in his new role?

Accepted Answer

A) meeting regularly with the CEO and COO to discuss long-range sales goals 
B) translating the goals and plans of strategic managers into concrete objectives 
C) conceptualizing the long-term strategies the resort will need to stay competitive 
D) interpreting and communicating the priorities of top management to the other sales managers 
E) recruiting new sales associates and motivating sales team leaders

Question 16

Emilia understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Emilia has

Accepted Answer

A) verbal intelligence. 
B) business intelligence. 
C) cultural intelligence. 
D) leadership intelligence. 
E) emotional intelligence.

Question 17

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

Accepted Answer

A) frontline 
B) middle 
C) strategic 
D) tactical 
E) short-run

Question 18

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

Accepted Answer

A) total quality 
B) cost competitiveness 
C) sustainability 
D) innovation 
E) efficiency

Question 19

Which of the following statements is true of collaboration?

Accepted Answer

A) Collaboration occurs only within the boundaries of an organization. 
B) A sole focus on unit performance spurs collaboration. 
C) It is unrealistic to think that a company can collaborate with its customers. 
D) Companies should capitalize on ideas generated within the organization alone. 
E) Collaboration is an important process of knowledge management.

Question 20

Discuss the various management skills in relation to their requirement at the various management levels.

Accepted Answer

The answer of Discuss the various management skills in relation...

Exam 1: Managing and Performing