After Reading a Harvard/McKinsey Study of Organizational Excellence, CEO Don

Multiple Choice

After reading a Harvard/McKinsey study of organizational excellence, CEO Don Stillhouse was motivated to lead his company to achieve sustained, superior performance by focusing on the key factors identified by the authors, i.e.,

A) demonstrating how needs can be met, exploring ways to meet unidentified needs, meeting needs, and developing new ways to meet needs.
B) strategy, execution, culture, and structure.
C) inertia, timing, surprise, and peer pressure.
D) assessing, unfreezing, moving, and refreezing.
E) thinking, making, and trading.