Claus Manages a Large Business Unit in a Global Corporation

Multiple Choice

Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick has been vocal in his criticism of the recruiting program. What is a covert tactic that Claus might successfully employ to change his recruiting program and gain the staff's acceptance of the changes?

A) Design the new program over a weekend, and announce it on Monday, to be effective immediately.
B) Use "new blood" to design and implement the change, not the key stakeholders who are affected by the change.
C) Withhold communication about the nature of the change or its logic.
D) Use co-optation by asking Nick to serve a significant role in the change process.
E) Announce that incentives (promotions and bonuses) will be withheld until all resistance to change ceases.