"Bjorn, Your Group Members Are Going to Resist That Change

Multiple Choice

"Bjorn, your group members are going to resist that change, regardless of the content of the change. That's human nature. The old ways of doing things are comfortable and easy, so your staff will not want to try something new. That's called ________," said Bjorn's manager and mentor.

A) moving
B) inertia
C) freezing
D) management tactics
E) refreezing