Gustavo, Chief Executive Officer for Pacific Sunshine, Maker of High-End

Multiple Choice

Gustavo, chief executive officer for Pacific Sunshine, maker of high-end aquariums, has spent some time working as an "undercover boss" on the production line, and what he sees is not pleasing. He has observed shoddy workmanship and a lackadaisical attitude reflected in the quality of the company's products. In Gustavo's estimation, current production quality is not what it should or could be. He has thus

A) started a service initiative.
B) uncovered a performance gap.
C) performed a force-field analysis.
D) discovered a need for job posting.
E) identified adapters.