Among the Steps for Leading Change, the One That Requires

Multiple Choice

Among the steps for leading change, the one that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors is

A) generating short-term wins.
B) establishing a sense of urgency.
C) creating a guiding coalition.
D) communicating the change vision.
E) empowering broad-based action.