As a Consultant to a Customer Service Facility, Hans Hiroko

Multiple Choice

As a consultant to a customer service facility, Hans Hiroko is conducting a leadership training seminar. He encourages several managers who are present to describe their success as leaders.1. Stewart Sanjit says that he is successful because when he tells his subordinates to do something, they do it because he is the boss, and that is that.2. Kim Kaley explains that she can get her employees to do what she wants because they like her and they want her to like them.3. Jorge Mikal feels that his employees are cooperative because they realize that he knows more about how their jobs are done than anybody else in the plant.4. Sara Lindsay says that all the others should use her secret: "If I can't get someone to work, I just take away their leave privileges and that corrects that problem!"5. Scott Feargal gets more work from his team by getting the upper management to sanction incentives to the top performers of the month. It can be inferred that Kaley exhibits ________ power.

A) referent
B) expert
C) legitimate
D) reward
E) coercive