Question 1

A company revises its pay grades to motivate its employees. The details of the revised pay grades are distributed to the employees through a memo or a post on the company's intranet site. This is an example of _________.

Accepted Answer

A) generating urgency 
B) building a guiding coalition 
C) creating a response profile 
D) communicating a vision

Question 2

Clinton Corp., a global fashion brand, has shifted its focus primarily to the elements of style, skills, staffing, and shared values. Owing to the nature of these elements, the organization realizes that it will take a long time to influence and change the work environment. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Clinton's approach?

Accepted Answer

A) Scorecard 
B) Hard triangle 
C) Guiding coalition 
D) Soft square

Question 3

Which of the following is a characteristic of matrix structures?

Accepted Answer

A) They involve managers running their own business so that their successes and their failures can be traced back to the decisions of these managers. 
B) They build on the assumption that both strong functional expertise and nuanced product knowledge play vital roles in creating competitive advantage. 
C) They help managers claim that "corporate made me do it." 
D) They make life easier for managers and employees.

Question 4

Green Cruz Inc., a multinational retailer, is hiring employees who possess creative talents and prefer working in a challenging environment. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case?

Accepted Answer

A) Structure 
B) Strategy 
C) Skills 
D) Systems

Question 5

LeeAllen Inc., a well-established healthcare centre, starts a new production unit. The company hires 100 new employees for the new unit to meet the customer demand. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case?

Accepted Answer

A) Structure 
B) Strategy 
C) Style 
D) Staffing

Question 6

Godwel Inc., an insurance company, wants to assign accountability for particular tasks. It wants to measure the performance of every unit of the company. Which of the following organizational elements will help Godwel accomplish the given task?

Accepted Answer

A) Strategy 
B) Structure 
C) Style 
D) Skill

Question 7

A software industry implements a new structural change in the corporate hierarchy. Employees are provided with a clear statement of desired outcomes and endpoints for organizational change. This is an example of _________.

Accepted Answer

A) generating urgency 
B) building a guiding coalition 
C) creating a response profile 
D) creating a vision

Question 8

Which of the following statements is true of the unfreezing phase of organizational change?

Accepted Answer

A) It allows organizations to maintain the progress they made through change. 
B) It means moving from one set of behaviors and activities to another. 
C) It is the phase where an organization engages in a trial and error process. 
D) It provides the fundamental motivation for change.

Question 9

Noel, the CEO of a firm operating in the electronics industry, wants to change the environmental trends, store keeping facilities, and distribution strategy by creating a new plan for the production plant immediately. This need for change can be achieved by _________.

Accepted Answer

A) generating urgency 
B) building a guiding coalition 
C) creating a response profile 
D) refreezing

Question 10

Walker and Harris are senior research fellows at a global non-profit organization. They are working on a project that studies the growth trend of a multinational corporation, Garcia Inc. When Walker and Harris decide to consolidate their study findings, Walker is of the opinion that Garcia is in the 'change process' phase, while Harris believes that the company is in the "refreeze" phase. Which of the following statements, if true, would strengthen Harris' belief?

Accepted Answer

A) Garcia Inc. publicly admits that the current situation is not working. 
B) Garcia Inc. formalizes and institutionalizes its new growth strategies. 
C) Garcia Inc. adopts a trial and error method to decide on the best growth strategy. 
D) Garcia Inc. decides to adapt to its environment and learn new growth-inducing behaviors.

Question 11

A firm gives significant decision-making authority, and the responsibility for profits and losses, to two managers. It shares responsibility between a functional manager and a product manager. This arrangement is an example of a _________.

Accepted Answer

A) hard triangle 
B) soft square 
C) matrix structure 
D) multidivisional form

Question 12

In the context of the 7 S model of organizational alignment, which of the following statements is true of staffing?

Accepted Answer

A) It represents the most important S in the 7 S model. 
B) It helps create alignment between goals, skills, and environmental needs. 
C) It includes recruitment, hiring, training, promotion, and compensation. 
D) It is the ability of an individual to perform tasks.

Question 13

Richardson Corp., a biotechnology company, wants to hire people who have the abilities to perform tasks, maintain interpersonal relationships, and focus on values of the organization. In the context of the 7 S model of organizational alignment, which of the following best exemplifies Richardson's approach?

Accepted Answer

A) Scorecard 
B) Hard triangle 
C) Guiding coalition 
D) Soft square

Question 14

Which of the following statements is true about strategy?

Accepted Answer

A) It represents the most important S in the 7 S model. 
B) It refers to the priorities, values, and virtues that members of an organization see as important. 
C) It includes recruitment, hiring, training, promotion, and compensation. 
D) It is the ability of an individual to perform tasks.

Question 15

Reyes Corp., an event management firm, permits its employees to dress up for work in shorts, T-shirts, and flip-flops. In the context of the 7 S model of organizational alignment, which of the following is exemplified in this case?

Accepted Answer

A) Structure 
B) Strategy 
C) Skills 
D) Style

Question 16

Which of the following should ideally take place in the refreeze phase of organizational change?

Accepted Answer

A) Making a clear break with past actions 
B) Engaging in trial and error process 
C) Creating alignment 
D) Developing new behaviors

Question 17

Gonzalez Inc., a leather-processing company, realizes that the current strategies have decreased the productivity. It makes a clear break with past actions and develops new strategies to be successful. Which of the following phases of organizational change is best exemplified in this case?

Accepted Answer

A) Unfreezing 
B) Hard triangle 
C) Soft square 
D) Changing

Question 18

Jackson Inc., a manufacturer of high-end bikes, creates a new set of plans to improve the production rate. In the process, it realizes that it is not clear which new behaviors will work. Hence, Jackson decides to adopt a trial and error method to determine the best course of action. Which of the following phases of organizational change is exemplified in this case?

Accepted Answer

A) Unfreezing 
B) Hard triangle 
C) Changing 
D) Refreezing

Question 19

In the context of the 7 S model of organizational alignment, which of the following statements is true of structure?

Accepted Answer