Buyer Says: "You Know John, Staff Turnover Is Really Our

Multiple Choice

Buyer says: "You know John, staff turnover is really our number one problem!" Salesperson responds: "Mike, our products are really at the cutting edge of technology and customer engagement!" Which of the following reflects John's listening level?

A) Daydreaming
B) Marginal listening
C) Partial listening
D) Evaluative listening
E) Active listening