Jane Sells Roofs to Homeowners Who Are Often Untrusting of Salespeople

Multiple Choice

Jane sells roofs to homeowners who are often untrusting of salespeople and hesitant to commit for a large expense. She knows that when she makes a call, she only has one chance to get the sale, so she stays as long as necessary to answer every objection and close the sale. Which of the personal traits admired in salespeople does Jane demonstrate?

A) personality
B) optimism
C) resilience
D) self-motivation
E) empathy