Hiroshi Sells Building Materials to Local Contractors

Multiple Choice

Hiroshi sells building materials to local contractors. He wants to build long-term relationships with his contractors through effective follow-up. After delivering the materials, Hiroshi can demonstrate ________ by checking with his contractors right after the delivery and addressing any problems promptly.

A) assurance and profitability
B) responsiveness and empathy
C) tangibility and competence
D) profitability and reliability
E) reliability and tangibility