Multiple Choice
To create a positive impression and foster goodwill towards an organisation, staff need to
A) acknowledge and greet customers appropriately.
B) listen to customers' expressions of their needs with respect.
C) know their product and the service they are delivering.
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q17: If a customer is upset and communicates
Q18: The perception of an organisation held by
Q19: The only aim of knowing about customer
Q20: Organisations focusing on customer experience view technology
Q21: What is the role of research in
Q23: When there is insufficient communication with customers,
Q24: Discuss ways an organisation can listen to
Q25: The use of effective communication skills in
Q26: Customer satisfaction is really about<br>A) preparation, presentation
Q27: Provision of 'desired service' increases satisfaction but,