Multiple Choice
The use of effective communication skills in customer service is critical because
A) such skills are 'best practice' and required in a global trading environment.
B) they allow the real needs of the customers to be addressed.
C) customers expect special treatment.
D) the organisation pays for staff to have such skills.
Correct Answer:
Verified
Correct Answer:
Verified
Q20: Organisations focusing on customer experience view technology
Q21: What is the role of research in
Q22: To create a positive impression and foster
Q23: When there is insufficient communication with customers,
Q24: Discuss ways an organisation can listen to
Q26: Customer satisfaction is really about<br>A) preparation, presentation
Q27: Provision of 'desired service' increases satisfaction but,
Q28: Throughout the complaint-handling process, confidentiality must be
Q29: Once a customer has made a purchase
Q30: A quality interaction between customer and service