Multiple Choice
The assertive 'I statement' is best indicated in which statements?
A) 'I feel you don't respect me when…, What do you think I am? From now on you can…'
B) 'When you…, I feel…, what I would like you to do in future is…'
C) 'You mustn't treat me like this… You make me feel like…, I want you to…from now on'
D) 'I have had enough of this treatment where you…, what I want you to do is…, I am disappointed in you behaving this way where you…'
Correct Answer:

Verified
Correct Answer:
Verified
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