Question 1

Effective business communication bridges the different perspectives of individuals:

Accepted Answer

A)   within an organisation.
B)   nationally and globally.
C)   outside an organisation.
D)   all of the above. D

Question 2

Discuss the impact of the communication channel on effective communication.

Accepted Answer

The communication channel plays a crucial role in determining the effectiveness of communication. Different channels, such as face-to-face communication, phone calls, emails, and video conferencing, have different impacts on the clarity, understanding, and reception of the message being communicated.

Face-to-face communication is often considered the most effective channel as it allows for immediate feedback, non-verbal cues, and the ability to gauge the other person's reaction. This can lead to better understanding and a higher likelihood of the message being received as intended.

Phone calls also allow for real-time communication and the ability to hear tone of voice, but they lack the visual cues present in face-to-face communication. This can sometimes lead to misunderstandings or misinterpretations of the message.

Emails and written communication are convenient for conveying detailed information and can be easily referenced, but they lack the personal touch and can sometimes lead to misinterpretation due to the absence of tone and non-verbal cues.

Video conferencing combines the benefits of face-to-face communication with the convenience of remote communication, allowing for visual and verbal cues to be transmitted in real-time. However, technical issues or distractions can sometimes hinder effective communication through this channel.

The impact of the communication channel on effective communication also depends on the nature of the message being conveyed and the preferences of the individuals involved. For example, a sensitive or complex message may be better communicated in person, while a quick update or request may be more efficiently conveyed through email.

In conclusion, the communication channel significantly influences the effectiveness of communication. It is important to carefully consider the most appropriate channel for each communication scenario in order to ensure that the message is received and understood as intended.

Question 3

Changes in technology and legislation:

Accepted Answer

A)   require an organisation to adapt to influences beyond its control.
B)   are constant factors in any organisation's planning.
C)   can be anticipated.
D)   can be managed. A

Question 4

What is a feature of Berlo's process model of communication?

Accepted Answer

A)   It is a comprehensive code of verbal communication.
B)   The system supports verbal communication.
C)   It does not consider barriers to communication.
D)   The sender is paramount.

Question 5

From the range of communication theories addressed in Chapter 1, locate the one that has most appeal for you. How do the insights offered in this theory explain effective communication?

Accepted Answer

The answer of From the range of communication theories addressed...

Question 6

'Good communicators are born, not made'. Discuss this view with reference to the writers and theorists cited in Chapter 1, providing examples to support your arguments.

Accepted Answer

The answer of 'Good communicators are born, not made'. Discuss...

Question 7

Every communicator brings to their communication with others:

Accepted Answer

A)   knowledge, skills and attitudes.
B)   verbal and graphic techniques.
C)   their current experience of communication.
D)   a unique combination of cultural conditioning, skills, attitudes and experiences.

Question 8

The outcome of effective two-way communication outside an organisation is:

Accepted Answer

A)   short-term relationships built on profit margins.
B)   long-term relationships built on collegiality.
C)   long-term relationships built on trust and goodwill.
D)   short-term relationships built on mutual benefit and risks.

Question 9

Illegal and unethical behaviour are identical and have the same ramifications for an organisation.

Accepted Answer

A) True 
 B)False

Question 10

Communication is generally defined as:

Accepted Answer

A)   any behaviour which is received by another.
B)   knowledge, feelings and thoughts that are encoded.
C)   verbal and nonverbal behaviours perceived by another.
D)   human experiences transmitted via a channel.

Question 11

Communication barriers are often caused by:

Accepted Answer

A)   the sender or the receiver.
B)   the appropriate choice of words.
C)   a suitable channel.
D)   receiver attention.

Question 12

Employers expect their employees to communicate in:

Accepted Answer

A)   an informative, persuasive manner that promotes goodwill.
B)   a strong and aggressive manner that differentiates them from competitors.
C)   a controlling and reactive manner.
D)   a creative, spontaneous and indirect manner.

Question 13

Lehman and Dufrene (2011) believe that identifying ethical issues in workplace situations can be difficult. What are three common obstacles, or traps, to ethical decision making and how do they impact a decision maker in the workplace?

Accepted Answer

The answer of Lehman and Dufrene (2011) believe that identifying...

Question 14

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by:

Accepted Answer

A)   understanding different rules for the use of humour, irony and courtesy.
B)   perceiving the intended message.
C)   understanding their own cultural filter and accepting other cultural filters.
D)   identifying dimensions in the context.

Question 15

Time factors such as the present, transitory or temporary nature of the context within which the communication occurs make up the temporal dimension.

Accepted Answer

A) True 
 B)False

Question 16

In Berlo's model, the channel of communication is related to:

Accepted Answer

A)   five elements: the source, encoder, message, decoder and receiver.
B)   the five senses: sight, hearing, touch, smell and taste.
C)   the five language skills: listening, speaking, reading, writing and vocabulary.
D)   none of the above.

Question 17

What are the different types of communication?

Accepted Answer

A)   Intrapersonal, interpersonal, public and mass
B)   Individual, group, intranational and international
C)   Employee, employer, media and online
D)   Verbal, nonverbal and graphic

Question 18

Discuss the following statement and provide supporting reasons or evidence for your main ideas: 'Something other than the intended message is received because noise or interference interrupts the intended message'.

Accepted Answer

The answer of Discuss the following statement and provide supporting...

Question 19

The standards of ethical practice should vary dependent on whether an organisation is private, government or non-profit.

Accepted Answer

A) True 
 B)False

Question 20

Workplace diversity in an organisational setting is best defined as:

Accepted Answer

A)   heterogeneity in the employee, customer and management stakeholder groups.
B)   a global approach to management.
C)   communicating across cultures.
D)   working to avoid misunderstandings.

Exam 1: Communication Foundations

Effective business communication bridges the different perspectives of individuals:

Discuss the impact of the communication channel on effective communication.

Changes in technology and legislation:

What is a feature of Berlo's process model of communication?

From the range of communication theories addressed in Chapter 1, locate the one that has most appeal for you. How do the insights offered in this theory explain effective communication?

'Good communicators are born, not made'. Discuss this view with reference to the writers and theorists cited in Chapter 1, providing examples to support your arguments.

Every communicator brings to their communication with others:

The outcome of effective two-way communication outside an organisation is:

Illegal and unethical behaviour are identical and have the same ramifications for an organisation.

Communication is generally defined as:

Communication barriers are often caused by:

Employers expect their employees to communicate in:

Lehman and Dufrene (2011) believe that identifying ethical issues in workplace situations can be difficult. What are three common obstacles, or traps, to ethical decision making and how do they impact a decision maker in the workplace?

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by:

Time factors such as the present, transitory or temporary nature of the context within which the communication occurs make up the temporal dimension.

In Berlo's model, the channel of communication is related to:

What are the different types of communication?

Discuss the following statement and provide supporting reasons or evidence for your main ideas: 'Something other than the intended message is received because noise or interference interrupts the intended message'.

The standards of ethical practice should vary dependent on whether an organisation is private, government or non-profit.

Workplace diversity in an organisational setting is best defined as: