True/False
Most of the time when service failures occur, the people part of the delivery system has succeeded, but other aspects were unsatisfactory.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q7: Putting money and effort into service recovery
Q8: A service failure is a great opportunity
Q9: Interactional justice refers to<br>A) whether or not
Q10: The main reason for empowering servers to
Q11: An evangelist is created by exceeding expectations.
Q13: Body language often serves as a method
Q14: Unhappy customers are _ as likely to
Q15: The percentage of dissatisfied customers who complain
Q16: When something goes wrong in the delivery
Q17: Research suggests that most of the guests