Interactional Justice Refers to

Multiple Choice

Interactional justice refers to

A) whether or not the customer believes company procedures for handling service failures are fair
B) an assessment by the customer of the fairness associated with whatever compensation he or she received to rectify a service failure
C) the customer's feeling of being treated with respect and courtesy and given the opportunity to express the complaint fully
D) the guest's satisfaction with the adequacy of the information and communication provided by the organization