Multiple Choice
What are the three characteristics that all waiting lines have?
A) arrival patterns, queue discipline, and time for service
B) impatient customers, harried employees, and bored guests
C) potential future issues, caring employees, and focused managers
D) organization, opportunities to skip, and entertained guests
Correct Answer:
Verified
Correct Answer:
Verified
Q2: The key for planners to remember is
Q3: Capacity day is the maximum number of
Q4: The design day and the capacity day
Q5: The single-channel, multi-phase queue is essentially two
Q6: The best queue type to use is
Q7: Any waiting-line model must include the number
Q8: The more _ the customer receives or
Q9: Which statement best describes another typical guest's
Q10: A queue is just another name for
Q11: Because you never know how many guests