Multiple Choice
Joanna makes a reservation with the front desk of the 5-star Elizabethan Hotel. The Front desk then informs her that the steak house owned by the hotel is also 5-star and has limited reservations left for tonight. She asks Joanna if she would like to make a reservation. This is an example of?
A) up-selling
B) cross-selling
C) profit management
D) yield management
Correct Answer:

Verified
Correct Answer:
Verified
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