Multiple Choice
What are systems that go beyond gathering or delivering information, but also help make and improve business decisions in real time?
A) decision support systems (DSS)
B) point-of-sale (POS) systems
C) customer relationship management (CR) systems
D) operational forecasting systems (OFS)
Correct Answer:
Verified
Correct Answer:
Verified
Q11: Information can also be considered part of
Q12: Combining POS and CRM systems can act
Q13: Joanna makes a reservation with the front
Q14: Employee empowerment to fix service failures at
Q15: What is the main way in which
Q17: Information embedded in the service environment must
Q18: The service environment directly influences the customer's
Q19: Which of the following is an example
Q20: What type of technological systems assist in
Q21: Guest history and _ are used together