Multiple Choice
Guests act as unpaid consultants in the following examples, except for
A) Uber or Lyft riders who rate and review their driver.
B) Customers voting for a new flavor at a juice bar.
C) A mystery shopper giving feedback on a hotel's service quality.
D) Customers who will out comment cards or utilize tableside kiosks to rate service.
Correct Answer:
Verified
Correct Answer:
Verified
Q22: Thinking of guests as quasi-employees means that
Q23: Co-production usually increases the time required for
Q24: Organizations can also use guest participation as
Q25: Some guests resent having to co-produce any
Q26: Guests typically do not like to go
Q28: If a guest is incapable of co-production,
Q29: If "firing" a guest becomes necessary, the
Q30: Involving guests in service delivery usually has
Q31: Co-production requires the service delivery system and
Q32: To cut costs all organizations should always