Multiple Choice
How can co-production improve the guest's perception of the service quality?
A) Guests experience a sense of pride in having created something.
B) Guests are less likely to blame the company for something they co-produced.
C) Guests can tailor the service to their personal tastes and preferences.
D) Guests can rate service on comment cards.
Correct Answer:
Verified
Correct Answer:
Verified
Q51: A group couponing site such as Groupon
Q52: Guests can learn to co-produce the experience
Q53: Which of the following best describes when
Q54: An unhappy guest telling an employee that
Q55: The constant monitoring by guests of the
Q56: A restaurant decides to offer a lunch
Q57: Guests are NOT motivated to participate in
Q58: Most guests are willing to give feedback
Q59: Although hospitality organizations are reluctant to do
Q61: Quick-serve restaurants benefit from allowing co-production both