Alyssa Was Just Promoted from Being a Front Desk Agent

Multiple Choice

Alyssa was just promoted from being a front desk agent to being the front desk supervisor. She is nervous about the increased level of decision-making authority because she wants to make sure she lives up to the standards of the organization and position. Which key to implementing an empowerment program is this referring to?

A) Incentives
B) Training
C) Measurement
D) Managerial buy-in