Multiple Choice
How can service organizations help guests cope with information overload?
A) only create information-lean environments
B) post reminders that will improve memory retention
C) create sensory cues that prime subconscious memory
D) provide information online
Correct Answer:
Verified
Correct Answer:
Verified
Q52: Hospitality settings should be designed to ensure
Q53: People associate "clean and orderly" with<br>A) "inexpensive
Q54: A guest arriving in a _ mood
Q55: Hospitality managers need to know about the
Q56: Many companies use themes to create a
Q57: Disney's attention to detail regrading all aspects
Q58: Other people are part of the servicescape.
Q60: Which of the following environmental features does
Q61: McDonald's specially designed Happy Meal box is
Q62: The effect of the service environment on