Multiple Choice
The moderately priced Days Inn and the upscale Four Seasons Hotel both provide sleeping accommodations, but their respective guests have considerably different expectations of service. Why do their expectations differ?
A) Companies cannot standardize services.
B) Service quality shows wide variations.
C) Services are inseparable from their providers.
D) Services have a high perishable rate.
Correct Answer:
Verified
Correct Answer:
Verified
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