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    Exam 11: Determining Customer Needs With a Consultative Questioning Strategy
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    The Process of Sending Back to the Prospect What You
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The Process of Sending Back to the Prospect What You

Question 28

Question 28

Multiple Choice

The process of sending back to the prospect what you as a listener think the person meant,both in terms of content and in terms of feelings,is referred to as:


A) surveying
B) active listening
C) probing
D) configuring a solution
E) interaction

Correct Answer:

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