Multiple Choice
Which of the following is a current development in customer service?
A) Salespeople are spending less time monitoring customer satisfaction.
B) Incentives are used by salespeople to personalize customer relationships.
C) The personal follow-up visit has proven to be the only effective follow-up method.
D) Extranets enhance customer service by placing regular,automated calls to customers.
E) Salespeople criticize competitors for the purpose of creating magical moments with customers.
Correct Answer:
Verified
Correct Answer:
Verified
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