Multiple Choice
Which service behavior is LEAST important in business-to-business selling?
A) returning customer phone calls promptly
B) communicating information concisely
C) showing a willingness to be helpful
D) speeding up the closing process
E) demonstrating professionalism
Correct Answer:
Verified
Correct Answer:
Verified
Q4: With full-line selling,it is beneficial to use
Q5: In the six-step presentation plan,the"servicing the sale"step
Q6: John Bieland, the equipment buyer for Great
Q7: Diligence,an essential service behavior,combines responsiveness and:<br>A)knowledge<br>B)technical skill<br>C)reliability<br>D)persuasiveness<br>E)precision
Q8: Alana Pierce is the director of Membership
Q10: According to sales trainer Tony Alessandra,there are
Q11: Expansion selling encompasses which of the following?<br>A)partial-line
Q12: Developing relationships with employees in shipping,fulfillment,credit,and finance
Q13: According to Tony Alessandra,failure of a purchased
Q14: The most likely reason for salespeople to