When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the preferred course of action is for the salesperson to:

A) preserve the confidentiality of information they receive
B) accurately relate the details to top management
C) inform the competing company about the useful information in exchange for a sale
D) request that the customer not comment further because of the conflict of interest
E) clarify the details to make sure the information is correct