Joelle Williams Is a Personal Coach Who Works Primarily with Sales

Multiple Choice

Joelle Williams is a personal coach who works primarily with sales representatives at the Colotel Corporation, a company that manufactures and sells copiers and peripherals. Joelle works on manners, nonverbal cues, and personal goal setting with the Colotel sales reps. Colotel prides itself on hiring locally and using regional ties to advance relationships with customers.
-Joelle works with sales reps on visualization,or guided imagery,and positive self-talk. What step is necessary first to be able to use these techniques effectively?

A) setting personal goals
B) creating a mental picture
C) rewarding progress
D) using affirmations
E) controlling mannerisms