Clyde, the Owner of Quick-Clean, a Laundromat, Notices That the Laundromat

Multiple Choice

Clyde, the owner of Quick-Clean, a laundromat, notices that the laundromat across the street, E-Z Clean, offers free pick-up and delivery of laundry from Monday to Friday, 9:00 a.m. to 5:00 p.m. Clyde has observed that many Quick-Clean customers seem frazzled and overburdened both when they drop clothing off before work in the morning and when they pick up their clean laundry after work.
-Clyde realizes that to improve sales he needs to fully understand the services and value offered by E-Z Clean and other laundromats in the area. Which of the following would be the LEAST useful resource for Clyde?

A) competitors' websites
B) competitors' press releases
C) appliance brands used by the competition
D) marketing materials used by the competition
E) pricing and service structures of the competition