Question 1

Which decision-making method results in team members experiencing greater levels of satisfaction and cohesion?

Accepted Answer

A)  Decision by vote 
B)  Decision by consensus 
C)  Decision by authority 
D)  Decision by leader

Question 2

Identify two types of conflict.

Accepted Answer

The answer of Identify two types of conflict....

Question 3

Rachel is chairing an upcoming meeting of her ski club, and she is concerned that the meeting may not be productive because the members of the club tend to talk about different subjects at the same time and go off on tangents. What should Rachel do to help keep the meeting on track?

Accepted Answer

A)  Make all important decisions on her own beforehand 
B)  Send each member a set of meeting minutes 
C)  Establish a defensive communication climate 
D)  Prepare and follow an agenda

Question 4

What steps can a group take to encourage effective brainstorming?

Accepted Answer

The answer of What steps can a group take to...

Question 5

All of these are among the most common problems in leading and conducting meetings EXCEPT

Accepted Answer

A)  participants get off topic. 
B)  no clear agenda is defined. 
C)  meetings take too long. 
D)  leaders must take responsibility for planning.

Question 6

According to the style view of leadership, the democratic leadership style is the best style in all situations.

Accepted Answer

A) True 
 B)False

Question 7

The traits view of leadership suggests that

Accepted Answer

A)  laissez-faire leadership is ineffective. 
B)  democratic leadership is always best. 
C)  leaders are made, not born. 
D)  leaders are born, not made.

Question 8

What communication behavior can stunt group brainstorming?

Accepted Answer

The answer of What communication behavior can stunt group brainstorming?...

Question 9

Recent studies have shown that group members can get better ideas from a brainstorming session if they hold off on coming up with ideas until the formal group brainstorming session begins.

Accepted Answer

A) True 
 B)False

Question 10

Autocratic leaders may be the most effective option during a serious crisis when there is little time to have a group discussion.

Accepted Answer

A) True 
 B)False

Question 11

What is an example of a supportive communication response?

Accepted Answer

A)  Controlling messages 
B)  Cooperative messages 
C)  Apathetic language 
D)  Evaluative language

Question 12

What is the process of making choices among alternatives called?

Accepted Answer

A)  Structured problem solving 
B)  Consensus 
C)  Decision making 
D)  Brainstorming

Question 13

After a team member presents a solution to a group problem, Christina responds, "That solution just won't work. The idea presented at our last meeting is the only one that will work." What defensive communication behavior is she displaying?

Accepted Answer

A)  Empathy 
B)  Cooperative messages 
C)  Emphasizing certainty 
D)  Problem orientation

Question 14

What is the first step in planning a meeting?

Accepted Answer

A)  Determine who will attend the meeting. 
B)  Define the purpose of the meeting. 
C)  Decide when the meeting will be held. 
D)  Identify where the meeting will take place.

Question 15

In which leadership style do leaders provide little direction or structure for their teams?

Accepted Answer

A)  Laissez-faire 
B)  Autocratic 
C)  Supportive 
D)  Democratic

Question 16

There is no variation to the structured problem-solving approach.

Accepted Answer

A) True 
 B)False

Question 17

Teams collect information on the nature and scope of the problem facing them, then systematically search for a solution when engaging in (the)

Accepted Answer

A)  group brainstorming. 
B)  groupthink. 
C)  decision making. 
D)  structured problem-solving approach.

Question 18

The view that all leaders share certain personal and physical characteristics is called the

Accepted Answer

A)  traits view of leadership. 
B)  style view of leadership. 
C)  situational view of leadership. 
D)  functional view of leadership.

Question 19

A telling or autocratic leadership style is best when

Accepted Answer

A)  team members have much knowledge and experience. 
B)  a group is relatively new. 
C)  group members are used to having decision-making control. 
D)  group members know each other and work well together.

Question 20

The first step in the structured problem-solving approach is

Accepted Answer

A)  establish criteria for a solution. 
B)  define and analyze the problem. 
C)  discuss possible solutions. 
D)  choose the best solution.

Exam 12: Nature and Classes of Contracts: Contracting on the Internet

Which decision-making method results in team members experiencing greater levels of satisfaction and cohesion?

Identify two types of conflict.

Rachel is chairing an upcoming meeting of her ski club, and she is concerned that the meeting may not be productive because the members of the club tend to talk about different subjects at the same time and go off on tangents. What should Rachel do to help keep the meeting on track?

What steps can a group take to encourage effective brainstorming?

All of these are among the most common problems in leading and conducting meetings EXCEPT

According to the style view of leadership, the democratic leadership style is the best style in all situations.

The traits view of leadership suggests that

What communication behavior can stunt group brainstorming?

Recent studies have shown that group members can get better ideas from a brainstorming session if they hold off on coming up with ideas until the formal group brainstorming session begins.

Autocratic leaders may be the most effective option during a serious crisis when there is little time to have a group discussion.

What is an example of a supportive communication response?

What is the process of making choices among alternatives called?

After a team member presents a solution to a group problem, Christina responds, "That solution just won't work. The idea presented at our last meeting is the only one that will work." What defensive communication behavior is she displaying?

What is the first step in planning a meeting?

In which leadership style do leaders provide little direction or structure for their teams?

There is no variation to the structured problem-solving approach.

Teams collect information on the nature and scope of the problem facing them, then systematically search for a solution when engaging in (the)

The view that all leaders share certain personal and physical characteristics is called the

A telling or autocratic leadership style is best when

The first step in the structured problem-solving approach is