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    Customer Service Skills for Success Study Set 1
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    Exam 8: Customer Service in a Diverse World
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    If You Use a Term Such as "Honey" or "Sugar
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If You Use a Term Such as "Honey" or "Sugar

Question 54

Question 54

True/False

If you use a term such as "honey" or "sugar" to address someone, it is your perception, not the customer's, which is the deciding factor of your actions.

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