Multiple Choice
John works as a sales representative for Traveldesire.com, an online travel portal. He receives a call from a Russian customer, who is not fluent in English, inquiring about holiday packages. To best serve the customer's needs, John should ________.
A) assume that everyone has the same experiences and treat them accordingly.
B) listen patiently and try to understand the customer's meaning.
C) raise his voice to enhance better understanding and lay emphasis.
D) ask closed-end questions.
Correct Answer:
Verified
Correct Answer:
Verified
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