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    Customer Service Skills for Success Study Set 1
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    Exam 7: Service Breakdowns and Service Recovery
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    When a Company Provides What Is Promised, Dependably and with Quality
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When a Company Provides What Is Promised, Dependably and with Quality

Question 31

Question 31

Multiple Choice

When a company provides what is promised, dependably and with quality, it is considered to be ________.


A) attentive
B) resourceful
C) seamless
D) trustworthy

Correct Answer:

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