Multiple Choice
Which one of the following statements is true of listening?
A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
B) It is synonymous with hearing.
C) It does not play a significant role in quality customer service.
D) Most people take the listening skill for granted.
Correct Answer:
Verified
Correct Answer:
Verified
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Q21: A passive physiological process of gathering sound
Q22: Listening effectively is the primary means that
Q24: _ is the primary skill most people
Q25: The situation of a listener being bombarded
Q26: _ is the last phase of the
Q27: If you regularly have to ask people
Q28: When you are ill, fatigued, in poor