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    Customer Service Skills for Success Study Set 1
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    Exam 5: Listening to the Customer
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    A Passive Physiological Process of Gathering Sound Waves and Transmitting
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A Passive Physiological Process of Gathering Sound Waves and Transmitting

Question 21

Question 21

Multiple Choice

A passive physiological process of gathering sound waves and transmitting them to the brain for analysis is known as ________.


A) attending
B) memorizing
C) comprehending
D) hearing

Correct Answer:

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