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  3. Study Set
    Customer Service Skills for Success Study Set 1
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    Exam 5: Listening to the Customer
  5. Question
    ________ Is the Primary Means That Many Customer Service Professionals
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________ Is the Primary Means That Many Customer Service Professionals

Question 7

Question 7

Multiple Choice

________ is the primary means that many customer service professionals use to determine current needs of their customers.


A) Statistical analysis
B) Listening
C) Surveying
D) Hearing

Correct Answer:

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